Interesting Reads About Remote Receptionist Service and Platforms
Remote Receptionists vs. Virtual Receptionists: What’s The Difference?
67% of clients will likely cut ties with a practice due to bad experiences. (Practice Builders)According to a Fibroblast survey on patient retention, 43% of...
Communicating Patient Financial Responsibility: 5 Best Practices
90% of patients want to know how much they owe before visiting their provider. (InstaMed)92.3% of the U.S. population, or 316 million people, have health...
Mitigating Physical Therapist Burnout For A Better Patient Experience
Like any occupation in the medical industry, physical therapy can be quite a stressful job. After all, physical therapists (PTs) don’t just have to help their...
15 Effective Patient Appointment Reminder Templates Your Clinic Should Try
Missed appointments cost practices $150,000 annually, or 14% of a practice’s daily revenue. (Kyruus Health)Patient appointment reminders help reduce no-shows...
4 Factors You Should Consider When Training Your Front Desk For Patient Collections
Your receptionists play a crucial role in improving your practices’ patient collections. However, managing collections to facilitate patient billing is more...
Patient Cancellations And No-Shows: Why Do They Happen?
In the healthcare industry, patient no-shows and cancellations are a common problem. Physical therapy clinics can experience this at a high rate. According to...
Maximizing Upfront Collections With Your Receptionists: 6 Best Practices
Patient collection rates have fallen from 54.8% to 47.8%. (TechTarget)80% of appointments that go unbilled the first time are never billed again. Missing...
Top 5 De-escalation Skills Your Healthcare Staff Needs
More than 40% of healthcare workers experience verbal abuse from patients and visitors at least once throughout their careers. (World Health...
Should You Outsource Your Receptionists? What You Need To Know To Improve Your Customer Experience
The customer experience is one of the most essential aspects of business success. In addition to your products and services, your customers value how you...
Decreasing Cost-to-Collect To Improve Revenue Cycle ROI In Healthcare: 5 Ways Your Staff Can Help
In healthcare financial management, cost-to-collect significantly impacts your practice’s revenue cycle. Reducing it is crucial to increasing your bottom line...
Front Desk Kiosks: Should PT Practices Use Them?
With the world’s aging population and the prevalence of chronic diseases and other forms of illness, the demand for healthcare services has seen a steady...
Managing Patient Reminders: 6 Best Practices For Giving Patients A Heads-Up
Patient reminders are a vital part of daily healthcare clinic operations. While they seem to have a minor part in clinical communications, by and large, they...
