Interesting Reads About Remote Receptionist Service and Platforms
How To Reduce Bad Debt In Your Healthcare Practice: 5 Factors You Should Consider
When maintaining your practice’s revenue cycle, knowing how to reduce bad debt in healthcare is necessary. ut minimizing bad debt involves more than reminding...
Improving Patient Collections: 4 Effective Tips To Elevate Your PT Practice’s Bottom Line
Over-the-counter patient collections are one of the most important aspects of running a physical therapy practice, as they define a significant portion of the...
How To Improve Patient-Provider Communication In Your PT Clinic: 7 Best Practices
Take a look at your list of clinic improvement items. Factors such as provider expertise, patient care quality, and waiting room facilities may most likely be...
How Your Front Desk Can Help With PT Patient Documentation And Make Light Work of Paperwork
57% of physical therapist burnout is caused by patient documentation. (TechTarget)Patient documentation is one of the most burdensome tasks for physical...
4 Steps To Measure Customer Satisfaction And Track Your Business’s Success
Regardless of your industry, customer satisfaction is one of the most critical factors of your business’ success. The problem? Customers are getting harder to...
Helping Your Front Desk Succeed: 7 Tips For Effective Receptionist Performance Evaluations
41% of employees leave their company due to a lack of learning and development opportunities. (McKinsey & Company 2022, “The Great Attrition”)Your...
Top 5 Factors That Affect Healthcare Front Desk Performance
Poor front desk performance can drastically impede your clinic’s patient experience, leading to frustration and attrition. Thus, you must improve your front...
7 Best Practices For Using KPIs For Receptionist Training
Measuring key performance indicators or KPIs for receptionist training is crucial to facilitating a positive customer experience. However, having numbers...
Why Is It Important To Measure Front Desk Performance For Your Business?
Do you want to learn how to improve your front desk performance? Then, you need to crunch the numbers. Measuring front desk performance is vital to the...
What Is Patient Activation And Why Is It Important In Physical Therapy?
A 2013 meta-study on patient activation confirms that patient activation leads to better patient outcomes. Patients who are “activated” are more likely to...
Gauging Staff Success: 4 Crucial KPIs You Need To Measure For A Fruitful Front Desk Performance Review
The front desk has a significant impact on the customer experience. Thus, to create the ideal customer experience, you need to enhance your front desk....
2024 Patient Experience Trends You Should Watch Out For
A 2022 Forbes article revealed something riveting about the U.S. healthcare system: 60% of patients had entirely negative care experiences that year. As the...