by Joseph Elevado | Nov 13, 2024 | Blog, Front Desk, Healthcare
Remote Receptionists vs. Virtual Receptionists: What’s The Difference? 67% of clients will likely cut ties with a practice due to bad experiences. (Practice Builders) According to a Fibroblast survey on patient retention, 43% of practices lost at least 10% of... 
by Joseph Elevado | Oct 31, 2024 | Blog, Front Desk, Healthcare
Communicating Patient Financial Responsibility: 5 Best Practices 90% of patients want to know how much they owe before visiting their provider. (InstaMed) 92.3% of the U.S. population, or 316 million people, have health insurance, according to the Congressional Budget... 
by Joseph Elevado | Sep 27, 2024 | Blog, Front Desk, Healthcare
Mitigating Physical Therapist Burnout For A Better Patient Experience Like any occupation in the medical industry, physical therapy can be quite a stressful job. After all, physical therapists (PTs) don’t just have to help their patients get better but they also have... 
by Joseph Elevado | Sep 20, 2024 | Blog, Front Desk, Healthcare
15 Effective Patient Appointment Reminder Templates Your Clinic Should Try Missed appointments cost practices $150,000 annually, or 14% of a practice’s daily revenue. (Kyruus Health) Patient appointment reminders help reduce no-shows and cancellations significantly.... 
by Joseph Elevado | Sep 6, 2024 | Blog, Front Desk, Healthcare
4 Factors You Should Consider When Training Your Front Desk For Patient Collections Your receptionists play a crucial role in improving your practices’ patient collections. However, managing collections to facilitate patient billing is more than just a single skill —... 
by Joseph Elevado | Aug 16, 2024 | Blog, Front Desk, Healthcare
Patient Cancellations And No-Shows: Why Do They Happen? In the healthcare industry, patient no-shows and cancellations are a common problem. Physical therapy clinics can experience this at a high rate. According to research by the Journal of Family Medicine and... 