by Joseph Elevado | Aug 9, 2024 | Blog, Front Desk, Healthcare
Maximizing Upfront Collections With Your Receptionists: 6 Best Practices Patient collection rates have fallen from 54.8% to 47.8%. (TechTarget) 80% of appointments that go unbilled the first time are never billed again. Missing collections can have a substantial...
by Joseph Elevado | Jul 31, 2024 | Blog, Front Desk, Healthcare
Top 5 De-escalation Skills Your Healthcare Staff Needs More than 40% of healthcare workers experience verbal abuse from patients and visitors at least once throughout their careers. (World Health Organization) Complex patient situations and grievances can happen at...
by Joseph Elevado | Jul 26, 2024 | Blog, Front Desk, Healthcare
Should You Outsource Your Receptionists? What You Need To Know To Improve Your Customer Experience The customer experience is one of the most essential aspects of business success. In addition to your products and services, your customers value how you accommodate...
by Joseph Elevado | Jul 16, 2024 | Blog, Front Desk, Healthcare
Decreasing Cost-to-Collect To Improve Revenue Cycle ROI In Healthcare: 5 Ways Your Staff Can Help In healthcare financial management, cost-to-collect significantly impacts your practice’s revenue cycle. Reducing it is crucial to increasing your bottom line and...
by Joseph Elevado | Jul 10, 2024 | Blog, Front Desk, Healthcare
Front Desk Kiosks: Should PT Practices Use Them? With the world’s aging population and the prevalence of chronic diseases and other forms of illness, the demand for healthcare services has seen a steady increase in recent years. Unfortunately, the number of healthcare...
by Joseph Elevado | Jun 21, 2024 | Blog, Front Desk, Healthcare
Managing Patient Reminders: 6 Best Practices For Giving Patients A Heads-Up Patient reminders are a vital part of daily healthcare clinic operations. While they seem to have a minor part in clinical communications, by and large, they play a significant role in...
