by Joseph Elevado | Mar 22, 2024 | Blog, Front Desk, Healthcare
Top 5 Factors That Affect Healthcare Front Desk Performance Poor front desk performance can drastically impede your clinic’s patient experience, leading to frustration and attrition. Thus, you must improve your front desk performance to maximize your clinic’s bottom...
by Joseph Elevado | Feb 28, 2024 | Blog, Front Desk, Healthcare
7 Best Practices For Using KPIs For Receptionist Training Measuring key performance indicators or KPIs for receptionist training is crucial to facilitating a positive customer experience. However, having numbers alone is insufficient — you must know how to leverage...
by Joseph Elevado | Feb 20, 2024 | Blog, Front Desk, Healthcare
Why Is It Important To Measure Front Desk Performance For Your Business? Do you want to learn how to improve your front desk performance? Then, you need to crunch the numbers. Measuring front desk performance is vital to the operational success of your business. With...
by Joseph Elevado | Feb 5, 2024 | Blog, Front Desk, Healthcare
What Is Patient Activation And Why Is Important In Physical Therapy? A 2013 meta-study on patient activation confirms that patient activation leads to better patient outcomes. Patients who are “activated” are more likely to meet their medical needs, actively seek...
by Joseph Elevado | Jan 24, 2024 | Blog, Front Desk, Healthcare
Gauging Staff Success: 4 Crucial KPIs You Need To Measure For A Fruitful Front Desk Performance Review The front desk has a significant impact on the customer experience. Thus, to create the ideal customer experience, you need to enhance your front desk. Conducting...
by Joseph Elevado | Jan 17, 2024 | Blog, Front Desk, Healthcare
2024 Patient Experience Trends You Should Watch Out For A 2022 Forbes article revealed something riveting about the U.S. healthcare system: 60% of patients had entirely negative care experiences that year. As the new year rolls in, a new set of challenges, standards,...
