Case Studies
How Spooner Physical Therapy Cut Operating Costs While Maintaining Full Front Desk Coverage With WelcomeWare
Spooner Physical Therapy, a 29-location practice in Phoenix, AZ and Dallas, TX, confronted several challenges with its front desk operations. They implemented...
How Going Personless at the Front Desk Reduced Costs by 50% for ProTailored Physical Therapy
ProTailored Physical Therapy, a 5-location practice in Fort Wayne, IN, was experiencing numerous challenges with its front desk operations. ProTailored sought...
How Limitless PTS Optimized Their Staff, Enhanced Their Culture, And Improved Their Patient Experience
Limitless Physical Therapy Specialists, a 3-location practice in Rochester, NY, was faced with several common front desk coverage challenges. The Limitless...
How WelcomeWare Provides Coverage and Flexibility for Professional Physical Therapy’s 200+ Locations
Managing a physical therapy practice while ensuring a high level of front desk coverage and flexibility is no easy feat. With over 200 locations across five...
How WelcomeWare Helped Decrease Hiring Challenges and Enabled Professional Physical Therapy to Expand
Professional Physical Therapy (Professional PT), known as “the best physical, occupational, and hand therapy provider in the Northeast,” was struggling to...
How WelcomeWare Enabled Bacci & Glinn to Retain Their Front Office Manager and Increase Patient Check-In Efficiency
Bacci & Glinn PT, a Kinetic Care Group Company is a 2 clinic physical therapy practice with locations in Visalia and Hanford, California. Short-staffed, Bacci...
ESSMC Are Projecting to Save $135K Per Year Using WelcomeWare’s Front-Desk Receptionist Platform
At East Suburban Sports Medicine Center (ESSMC), staffing their 8 various-sized physical therapy clinics was a constant challenge. With four of their newer,...
How WelcomeWare And Welcomers (Virtual Receptionists) Have Eliminated Hiring Challenges and Increased Coverage
Evolution Physical Therapy is a 14-location physical therapy practice with locations nationwide. Audrey Medlock, the National Office Manager responsible for...
How The Physical Therapy Institute Increased Patient Volume with WelcomeWare
The Physical Therapy Institute (PTI) has been helping patients on the road to recovery for 26 years. With 24 locations around the Pittsburgh area, managing...
How The Recovery Project Increased Referrals With WelcomeWare
The Recovery Project (founded in 2003) is a rehabilitation practice that provides aggressive, focused, and effective rehabilitation to people with spinal cord...
How A Sports Medicine Physical Therapy Practice Grew 33% Without Increasing Front Desk Headcount
The East Suburban Sports Medicine Center (ESSMC) is a 38-year-old physical therapy practice located in Pittsburgh’s eastern suburbs with six...
How WelcomeWare Helped Dirigo Physical Therapy Keep Their Rockstar Receptionist
The SituationBusinesses everywhere have been immensely challenged in the last two years with hiring, resignations, and the needs for remote work. Physical...
