Dr. Joseph Westlake, Founder, Jay West PT
“Our front desk was facing a constant barrage of calls, making it nearly impossible for me to focus on anything but immediate triage. We needed a professional, stable solution so I could actually step back and grow the business. Enter WelcomeWare! From the onset, our Welcomer integrated seamlessly onto our team. Our Welcomer is highly organized and professional, and her versatility enables us to lean on her for everything from stable scheduling to consistent authorization requests and timely billing.
The results speak for themselves: our revenue has increased, our billing is more consistent, and I’ve had the time to truly develop my clinical staff. We’ve grown so much that we are moving into a new office to accommodate the expansion. If you want high-quality professionals who your clients will truly enjoy speaking with, I cannot recommend WelcomeWare enough.”
Dr. Michael Nula, MS, DPT, Executive Director - Nula Training Systems
“Thank you for taking such good care of my clients, Welcomeware Team!”
Michelle Rizzo, Secretary/Open Records Officer - Mt. Lebanon Municipality
“WelcomeWare's virtual kiosk has proven to be an excellent addition to our resident (customer) service experience. Enabling residents to connect live with specific departments makes the resident experience more efficient and streamlined. I highly recommend WelcomeWare to any company wanting or needing to integrate technology into the customer experience.”
Tammy Kammenzind, Treasury Manager - Mt. Lebanon Tax Office
“Our Municipality needed a new approach to managing a central reception area, where visitors to various departments were welcomed daily, without having to relocate employees or pay for additional staff.
Implementing WelcomeWare has allowed us to better serve our visitors, increase efficiency within our departments, and enhance security. With a simple tap of the appropriate button on the kiosk, our visitors get a quick response from the agent who is an expert in the service area. WelcomeWare has also enhanced our employee experience as those personnel who would normally share the staffing duties in the shared reception area can now greet their visitors directly from their desks.
Finally, WelcomeWare is incredibly attentive to our needs, both during the implementation, and on an ongoing basis. They check in frequently to see if our requirements are being met, and if we do have a question or issue, they are handled quickly and with the utmost courtesy.”
Dr. Nate Loughlin, PT, DPT, OCS, Owner, Proactive Physical Therapy
“Working with WelcomeWare has been a game-changer for our PT practice. I never have to worry about my front desk anymore—they’ve helped us completely eliminate that headache. Their virtual team is reliable and professional, which lets me focus my energy on my clinical team and the business. We’re truly grateful for the partnership.”
Kathie Oh, Owner, Fyzical Hazleton
“Before Welcomeware, we had a hard time finding Client Care Specialists who would be on time, show up for work, be polite, and complete their job responsibilities.Since we partnered with Welcomeware we no longer worry about any of this. Our Welcomers are very polite and helpful, and receive many compliments from our patients. They are truly a part of our team!
It's hard to explain how much of a difference our Welcomers have made since we hired them in 2024.”