“Our Municipality needed a new approach to managing a central reception area, where visitors to various departments were welcomed daily, without having to relocate employees or pay for additional staff.

Implementing WelcomeWare has allowed us to better serve our visitors,  increase efficiency within our departments, and enhance security. With a simple tap of the appropriate button on the kiosk, our visitors get a quick response from the agent who is an expert in the service area.  WelcomeWare has also enhanced our employee experience as those personnel who would normally share the staffing duties in the shared reception area can now greet their visitors directly from their desks.

Finally, WelcomeWare is incredibly attentive to our needs, both during the implementation, and on an ongoing basis. They check in frequently to see if our requirements are being met, and if we do have a question or issue, they are handled quickly and with the utmost courtesy.”

“We have been using WelcomeWare for just over a year now and have launched in 17 of our 30 clinics. It has been extremely successful in all the clinics we have launched, and our staff and patients have fully embraced the technology. Our front offices are more efficient, and our staff reports that they have a more manageable workload with WW in place. It is super easy to use both as a virtual care coordinator and as a patient. The WW team provides excellent customer service, outstanding tech support, and responses to requests are received in record time. Overall, we are very satisfied with everything WW provides and look forward to implementing kiosks in our remaining clinics.”

“Over the past 5 years it has been really difficult to staff the front desk. WelcomeWare helps out tremendously because when we don't have coverage or we are short staffed, we always have someone to check-in and schedule patients, take payments, and answer questions. It’s been really helpful.”