“WelcomeWare's virtual kiosk has proven to be an excellent addition to our resident (customer) service experience. Enabling residents to connect live with specific departments makes the resident experience more efficient and streamlined. I highly recommend WelcomeWare to any company wanting or needing to integrate technology into the customer experience.”
“Our Municipality needed a new approach to managing a central reception area, where visitors to various departments were welcomed daily, without having to relocate employees or pay for additional staff.
Implementing WelcomeWare has allowed us to better serve our visitors, increase efficiency within our departments, and enhance security. With a simple tap of the appropriate button on the kiosk, our visitors get a quick response from the agent who is an expert in the service area. WelcomeWare has also enhanced our employee experience as those personnel who would normally share the staffing duties in the shared reception area can now greet their visitors directly from their desks.
Finally, WelcomeWare is incredibly attentive to our needs, both during the implementation, and on an ongoing basis. They check in frequently to see if our requirements are being met, and if we do have a question or issue, they are handled quickly and with the utmost courtesy.”
“Working with WelcomeWare has been a game-changer for our PT practice. I never have to worry about my front desk anymore—they’ve helped us completely eliminate that headache. Their virtual team is reliable and professional, which lets me focus my energy on my clinical team and the business. We’re truly grateful for the partnership.”
“Before Welcomeware, we had a hard time finding Client Care Specialists who would be on time, show up for work, be polite, and complete their job responsibilities.Since we partnered with Welcomeware we no longer worry about any of this. Our Welcomers are very polite and helpful, and receive many compliments from our patients. They are truly a part of our team!
It's hard to explain how much of a difference our Welcomers have made since we hired them in 2024.”
“We were facing challenges in recruiting and retaining staff for our front office. The capabilities of the WelcomeWare platform, coupled with the reassuring personal touch of Welcomers [Virtual Assistants] left me thoroughly impressed. This service has helped our business tremendously. WelcomeWare and our Welcomer are Godsends, and I would recommend this to anyone in my profession.”
“We have been using WelcomeWare for just over a year now and have launched in 17 of our 30 clinics. It has been extremely successful in all the clinics we have launched, and our staff and patients have fully embraced the technology. Our front offices are more efficient, and our staff reports that they have a more manageable workload with WW in place. It is super easy to use both as a virtual care coordinator and as a patient. The WW team provides excellent customer service, outstanding tech support, and responses to requests are received in record time. Overall, we are very satisfied with everything WW provides and look forward to implementing kiosks in our remaining clinics.”