“Before Welcomeware, we had a hard time finding Client Care Specialists who would be on time, show up for work, be polite, and complete their job responsibilities.Since we partnered with Welcomeware we no longer worry about any of this. Our Welcomers are very polite and helpful, and receive many compliments from our patients. They are truly a part of our team!
It's hard to explain how much of a difference our Welcomers have made since we hired them in 2024.”
“WelcomeWare has been an absolute game changer for our practice. We had issues with high turnover at our front desk and WelcomeWare has helped us to stabilize that position. Our patients and staff took very well to the kiosk, and within a few weeks our front desk had never functioned as well as it does now. Lastly, our Welcomer is an absolute gem and has become a valuable member of our team. I would recommend WelcomeWare to any medical office who wants to stabilize their front desk operation.”
“We have been using WelcomeWare for just over a year now and have launched in 17 of our 30 clinics. It has been extremely successful in all the clinics we have launched, and our staff and patients have fully embraced the technology. Our front offices are more efficient, and our staff reports that they have a more manageable workload with WW in place. It is super easy to use both as a virtual care coordinator and as a patient. The WW team provides excellent customer service, outstanding tech support, and responses to requests are received in record time. Overall, we are very satisfied with everything WW provides and look forward to implementing kiosks in our remaining clinics.”
“Over the past 5 years it has been really difficult to staff the front desk. WelcomeWare helps out tremendously because when we don't have coverage or we are short staffed, we always have someone to check-in and schedule patients, take payments, and answer questions. It’s been really helpful.”
“Working with WelcomeWare has been a game-changer for our PT practice. I never have to worry about my front desk anymore—they’ve helped us completely eliminate that headache. Their virtual team is reliable and professional, which lets me focus my energy on my clinical team and the business. We’re truly grateful for the partnership.”
“I wish we would have implemented WW sooner. The process of change can be hard, but the results are great. We're able to operate our Front Desk with half the amount of staff and patients are still getting the same great care.”